Alpha Test characters disappeared

Still, we hear there are some players whose Alpha Test characters have not been recovered yet.

Among those, some of you said the Alpha characters disappeared, shown before. Please send us a ticket with

Title: Alpha Test Character Disappeared
Your ID (email)
In-game name
Screenshot of My Account Facebook menu

as below whether it was connected or not,

https://neople.zendesk.com/hc/en-us/requests/new

For those who have not clicked “Connect” button yet, please do it under “My Account” menu and see what happens.

Thank you.